Noise - When can't we help?
Unfortunately, the legislation this authority has a duty to uphold, currently does not include aircraft, road traffic or shouting in the street. Further information about these types of noise can be obtained by contacting the relevant authority.
Noise at work
Health and Safety Executive Info Line - Tel: 0870 1545500.
A series of free leaflets relating to noise at work are available from:
- HSE Books, PO Box 1999, Sudbury, Suffolk, CO10 6FS. Tel: 01787 881165. Fax: 01787 313995.
Noise from road traffic
Certain types of noise may constitute an offence under road traffic law enforceable by the Police e.g. the sounding of a motor horn at certain times on restricted roads. Don't forget that Environmental Health may be able to help with vehicle alarms.
Noise from aircraft
General enquiries about aircraft noise, including helicopters, should be directed to:
- The Department of Transport, Aviation Environmental Division, Great Minster House, 76 Marsham Street, London, SW1P 4DR, Tel: 0207 944 4059/3536 (aircraft noise), 0207 944 5462 (helicopter noise). Fax: 0207 944 2189.
Complaints about noise aircraft in this area should be made to:
- Heathrow Airport: Freephone 0800 344844.
- Elsewhere, complaints should be made directly to aircraft operators or aerodrome owners.
Noise from military aircraft
Complaints about noise from military aircraft should be made to any RAF station, RAF Regional Community Relations Office, or military flying unit when known. Alternatively, complaints may be made to:
- Ministry of Defence, Secretariat (Air Staff) 2B, Room 8249, Main Building, Whitehall, London, SW1A 2HB
Claims for loss, injury or damage resulting from military flying should be made to:
- Ministry of Defence Claims Branch, PL(LS) Claims, Northumberland House, Northumberland Avenue, London, WC2N 5BP.
Compensation for noise from aerodromes
Enquiries should be made to the appropriate airport authority, or for military aerodromes:
- Ministry of Defence, Directorate of Environmental Policy (Noise), Room 3/80, Metropole Building, Northumberland Avenue, London, WC2N 5BL.
Depreciation in property value: compensation
The Department of the Environment Transport and the Regions issues a series of free booklets that explain the circumstances in which compensation may be payable when the value of a property depreciates by more than £50 as a result of noise (and other physical factors) arising from the construction or use of certain public works.
Road construction noise and traffic noise: insulation
Further information on the insulation of dwellings against noise from the construction or use of new or altered roads is available from:
- The Highways Agency, Traffic, Safety and Environment Division, St Christopher's House, Southward Street, London, SE1 0TE. Tel: 0207 921 4667, Fax: 0207 921 4411.
Railway construction noise and railway noise: insulation
Further information on the insulation of dwellings against noise from the construction or use of new or altered railways is available from:
- Department of Transport, Great Minster House, 76 Marsham Street, London, SW1P 4DR.
Tel: 0207 9443000.
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